|
Level |
Name |
Quantification Scale |
Coms |
|
Stakeholder Value
|
Added-Business
|
average % booked rooms per year.
|
0 |
|
Product Quality
|
Availability
|
average % of time, from 7am to 9 pm, that the system is up and running and available to the users.
|
0 |
|
Product Quality
|
Availability
|
% of all time, per year, that the system is up and running and able to receive and process bookings.
|
0 |
|
Stakeholder Value
|
Booking-Cost
|
average cost, in $, to the hotel, per booking.
|
0 |
|
Stakeholder Value
|
Booking-Ease
|
average cost, in $, for a international customer, per booking.
|
0 |
|
Product Quality
|
Capacity
|
number of simultaneous users on the website, before the website noticeably slows down.
|
0 |
|
Product Quality
|
Correct
|
% of all dates, that are entered into the website correctly, by customers and staff, per month.
|
0 |
|
Product Quality
|
Current
|
number of mistakes done by the Reservation Team or customers using our web based booking system, per year, caused by misinformation regarding current bookings and availability.
|
0 |
|
Product Quality
|
Customer-Satisfaction
|
average customer satisfaction rating, from 1 to 6, where 1 is worst and 6 is best.
|
0 |
|
Stakeholder Value
|
Customer-Satisfaction
|
average customer satisfaction rating regarding booking. 1 = dissatisfied and 5 = extremely satisfied.
|
0 |
|
Product Quality
|
Data Availability.Data.Access.Speed
|
Time, from ABCD wants access to trades, until they are provided with the information onscreen.
|
0 |
|
Product Quality
|
Data Availability.Data.Time
|
Average time in Minutes, from ABCD wants to produce a report, until the ABCD has the report in hand.
|
0 |
|
Product Quality
|
Data Availability.Single.Query
|
% of reports that can be produced from a single query.
|
0 |
|
Stakeholder Value
|
Defect-Density
|
Estimated remaining, Major Threats, per Logical-Page (300 Non Commentary words)
|
0 |
|
Stakeholder Value
|
Development Productivity:
|
% of defined Priority Requirements that are in fact testably delivered as originally Committed.
|
0 |
|
Stakeholder Value
|
Development Quality Ability
|
the % of defined Critical Quality Goals that are provably met or exceeded on initially planned time schedule.
|
0 |
|
Product Quality
|
Double-Booking
|
number of double bookings per year.
|
0 |
|
Product Quality
|
Easy.Fast
|
average time for a new customer to complete his/her booking without help from another person.
|
0 |
|
Product Quality
|
Easy.Give-up
|
% of customers, per month, that intended to book a room on our website, that for one reason or another gave up, and either never booked a room with us, or booked thru other means.
|
0 |
|
Product Quality
|
Easy.Intuitive
|
average rating, per month, by our customers, on how intuitive the website is, on a rating from 1 to 5, where 5 = perfectly intuitive - 4 - better than normal - 3 = average - 2 = poor - 1 = hopeless.
|
0 |
|
Product Quality
|
Image.Consistency
|
% chance that a customer that has either been to our other web-pages, or has stayed in our hotel before, recognizes the web booking pages as Sunrise Hotels.
|
0 |
|
Stakeholder Value
|
Informasjonsvern
|
Sannsynlighet for at definert Info korrumperes av et definert Angrep
|
0 |
|
Product Quality
|
Integrity
|
Probability for a defined [System]
to achieve defined [Coping Action]
when confronted with a defined [Attack]
using defined [Security] measures,
under defined [Conditions].
|
0 |
|
Product Quality
|
Lake.Health
|
average number, of fish, per 100 cubic Meter water.
|
0 |
|
Product Quality
|
Learning
|
average score on course completion exam, ranging from 0%=worst to 100%=best.
|
0 |
|
Product Quality
|
Maintainability
|
mean time to Repair.
From the time a Problem occurs,
until the time after the problem is fixed and quality controlled.
|
0 |
|
Development Resource
|
Money
|
US$ to develop the website and the underlying database, including all connections to the external booking systems.
|
0 |
|
Product Quality
|
Performance
|
time to complete 1.000.000 transactions.
|
0 |
|
Product Quality
|
Performance.Runtime.Concurrency
|
Maximum number of simultaneous respondents executing a survey with a click rate of 20 sec and an response time<500 ms, given a defined Survey-Complexity and a defined Server Configuration, Typical
|
0 |
|
Product Quality
|
Portability
|
% saving, in total cost, to port the system to a new platform, compared to building a new system from scratch on a new platform.
|
0 |
|
Stakeholder Value
|
Process.Practicability.Feedback
|
average score on a feedback form
|
0 |
|
Stakeholder Value
|
Process.Practicability.Retention
|
Number of reproaches of the process being impractical, either from the process-handling organization itself or from its Stakeholders over a defined
|
0 |
|
Stakeholder Value
|
Project Efficiency
|
Total project time to Successfully Complete a Project
|
0 |
|
Development Resource
|
Project-Budget
|
US$ project development cost, from the early start up, until after one year of product being in operation, including; purchases, salaries, tools, rent, expenses etc.
|
0 |
|
Stakeholder Value
|
Reliability
|
mean time between failures.
|
0 |
|
Product Quality
|
Reliability
|
mean time between a defined Fault hits a Mobile Phone User.
|
0 |
|
Stakeholder Value
|
Requirement Timeliness:
|
% of defined Criticality Requirements that are not late in being delivered, and testably available at Goal or complete level, for relevant and defined stakeholders.
|
0 |
|
Development Resource
|
RequirementAttribute.WrittenWithPassion
|
passion on writing the Requirements can be measured in number of justified breaks of rules concerning writing, and in number of suggestions to improve the writing practice rules
|
0 |
|
Stakeholder Value
|
Reusability.Solution
|
average time, to add one new customer, to the Network Management Fee, from the time the addition is begun within the system to the time the addition is completed, minus the time to do Flexibility.
|
0 |
|
Product Quality
|
Robustness.Drop.Break
|
average height of fall, onto concrete pavement, that the product can sustain without damages, other than outer surface scratches.
|
0 |
|
Product Quality
|
Robustness.Drop.Stop
|
average height of fall, onto concrete pavement, that the product keeps functioning, if it is dropped.
|
0 |
|
Stakeholder Value
|
Sale.Paperwork
|
average time spent, per sale, doing paperwork related activities.
|
0 |
|
Stakeholder Value
|
Sale.Quote
|
average time, from customer asks a salesperson for a price quote, until they have an official quote.
|
0 |
|
Stakeholder Value
|
Sales.Total
|
total sales in $, per quarter.
|
0 |
|
Product Quality
|
Security
|
% probability the a defined [Assailant] does NOT succeed in a defined [Compromise] for defined [Data] under defined [Conditions].
|
0 |
|
Product Quality
|
Security Administration Compliance
|
% compliant with CORP X Information Security Standards (CISS) [CORP X Information Security Office (CISO)] on a defined System or Process.
|
0 |
|
Product Quality
|
Security.Detection
|
% chance that will detect a defined [Threat].
|
0 |
|
Product Quality
|
Security.Hack
|
% chance that one hacker can get access to critical client information within one month of trying.
|
0 |
|
Stakeholder Value
|
Seniority
|
The number of years an employee works for an employer.
|
0 |
|
Stakeholder Value
|
ServiceOrganization.Paralysis
|
number of clues like {"employees are hard to contact", "it's hard to make appointments with employees" and "employees are not present at my office anymore"}, uttered by a customer with in defined
|
0 |
|
Product Quality
|
Snappiness
|
longest time in seconds, for any individual step in the booking process, from a user press a process button or link, until the user is presented with the next step or information.
|
0 |
|
Product Quality
|
Standby-Time
|
average standby time, from full charge, until automatic turn off, after using the product regularly everyday for 6 months.
|
0 |
|
Stakeholder Value
|
Stock.Transaction
|
% of all transactions traded by the Trading-Desk …….
|
0 |
|
Product Quality
|
Sys-Availability
|
% of time when system is available to all users
|
0 |
|
Product Quality
|
Sys-Maintainability
|
Mean time to repair "the time it takes to get it up and running after it breaks down"
|
0 |
|
Product Quality
|
Sys-Reliability
|
Mean time between system failure.
|
0 |
|
Stakeholder Value
|
Teller.Security.Rob
|
average number of robberies, per million transactions, related to our cash-machines.
|
0 |
|
Stakeholder Value
|
Teller.Transaction.Time
|
Average time, from a user is ready in front of a cash-machine with his credit card in his hand, until he leaves the teller, with cash in his pocket.
|
0 |
|
Stakeholder Value
|
Training.Cost
|
average cost, to train, an employee.
|
0 |
|
Stakeholder Value
|
Transport.Time
|
average travel time, from our New York offices, to our London offices, door to door.
|
0 |
|
Product Quality
|
Updates
|
average time, for a Sunrise Hotel employee that has received a one day training course,
to make a defined Change too the website,
from the employee has the information prepared on the computer but not on the website,
until the information is updated and integrated consistently and correctly on the website.
|
0 |
|
Product Quality
|
Upgrade
|
average cost, per Function, to upgrade the system after its first release, when we at a later stage decide to add or change Functions to the website.
|
0 |
|
Product Quality
|
Usability.Error
|
number of wrong attempts per 100 USE-THE-PHONE operations
|
0 |
|
Product Quality
|
Usability.Intuitiveness
|
The time in minutes it takes a medium experienced programmer to define a complete and correct data transfer definition with Confirmit Web Services without any user documentation or any other aid
|
0 |
|
Product Quality
|
Usability.Learn
|
average time in minutes, to Learn defined Task for defined Users.
|
0 |
|
Stakeholder Value
|
Usability.Productivity
|
Time in minutes to set up a typical specified Market Research-report (MR)
|
0 |
|
Product Quality
|
Usability.Productivity
|
Time for the system to generate a survey
|
0 |
|
Stakeholder Value
|
Usability.Productivity
|
Time to set up a typical specified Market Research-report (MR)
|
0 |
|
Stakeholder Value
|
Usability.Productivity
|
Time to grant a set of End-users access to a Report set and distribute report login info.
|
0 |
|
Product Quality
|
User-Friendliness.Learn.Contacts
|
average time in minutes, to learn how to program contact names and telephone numbers into the memory of the phone.
|
0 |
|
Product Quality
|
User-Friendliness.Operate.Install
|
average time in minutes, to install, the system.
|
0 |
|
Product Quality
|
User-Friendliness.Operate.Intuitive
|
average number of times, per hour of use, an operator with more than 5 hours experience using the system, either needs to look something up, or does not do the right thing on their first try.
|
0 |
|
Product Quality
|
User-Friendliness.Operate.Learn
|
average time to Learn how to do 10 defined tasks,
from they have the system in their hands with the intention to learn the tasks,
until they can repeat the tasks without referring to any instructions or notes.
|
0 |
|
Product Quality
|
User-Friendliness.Operate.Smooth
|
average number of mistakes done, per hour of use, by an operator with more than 100 hours experience using the system.
|
0 |
|
Product Quality
|
Userfriendliness
|
% movement from Past levels to Goal levels on Usability.Learn, and Usability.Error
|
0 |
|
Stakeholder Value
|
Value Delivery
|
% of defined Priority items delivered within their Deadline.
|
0 |